Clarify the direction
Business situation
The business, product or offer is difficult to understand, has outgrown its identity or needs a coherent starting system.
Useful result
A clearer direction based on the business need, the offer and the agreed priorities.
Work can include
Offer clarification, positioning and message hierarchy, naming support and creative strategy where these are relevant to the brief.
Handover
An approved direction that gives the identity work a clear basis and an agreed route forward.
Evidence and boundaries
The work is defined around the specific business problem rather than a fixed package or unsupported commercial promise.