Define the identity problem
Business situation
The business, product or offer is difficult to recognise, has outgrown its visual identity or lacks clear rules for important applications.
Useful result
An agreed identity brief grounded in the business need, the audience and the priority formats.
Work can include
Brand direction, offer clarification, creative strategy, priority applications and the criteria that identity decisions need to meet.
Handover
A defined direction, decision criteria and an agreed scope for the identity system and its applications.
Evidence and boundaries
The problem, constraints and evidence limits are recorded before visual decisions are treated as approved.